What exactly is bullying? It is classified as repeated, harmful treatment that is costly to all of the people involved; bullying typically includes verbal abuse and threatening actions. In the workplace, bullying is slightly different, as more factors come into play.
Bullying is not interpersonal conflict. (Conflict and bullying are two entirely different situations that arise). Bullying is also not harassment and does not mean creating a hostile work environment.
3 types of workplace bullying include:
- Aggressive communication (anger, yelling, insults, etc).
- Acts aimed at humiliation (purposely embarrassing other employees).
- Manipulation of work (Examples: unmanageable workloads, purposely withholding important information, changing tasks without notice, etc.)
Statistics involving workplace bullying:
- 30-50% of workers are bullied
- On average, a bully wastes $180 million in lost time and productivity
- Targets are usually bullied for 6 months – 5 years. (On average the target usually leaves after two years).
- 53% of targets filed a complaint about being bullied in their workplace
- 44% of employers did nothing
- 18% of employers made the problem worse
Bullying at work can create a wide variety of issues for the people who are involved. Instances of depression, anxiety, and absenteeism tend to rise. Components such as work quality, loyalty, customer satisfaction, communication, and ability to meet goals tend to decrease. Overall, bullying can greatly impact a work force and the ability of workers to successfully complete their job.
How can we help?
Targets should document facts about what is happening to them at work. They should approach their supervisor and/or human resource department with these facts and try to end the bullying. It is important to take these grievances seriously and strive to end bullying in the workplace.
Bullying is something that should not be able to make its way into any workplace environment. However, if it does, it should be acknowledged and treated seriously to ensure that people do not resent coming to work every day. It is also important to note that a happy employee generally helps to create a pleasant work environment and a more successful business.
EAPA Presentation- Seeking Civility: Understanding & Eradicating Bullying at Work